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SERVICES AND MAINTENANCE

Problems with your coffee machine but you can’t come to us? No problem, we will come to you!


Our technicians are available 24 hours every day including weekends, so we can get you up and running again in no time. This guarantees you have minimal down time to your business. Imagine 1-hour loss of trade – equals to customer dissatisfaction and hundreds of dollars lost in your business earnings.

It is important to choose a machine that best meets your current and future demands. Every coffee machine requires checking at regular intervals to ensure that it continues to perform at its optimum. Coffee machines differ not only in terms of price, quality and performance, but also regarding their service requirements and your usage environment. Our team can help you choose the right machine for your requirements.



At Boncafé, we make it our priority to ensure that your business operation will not be affected once your machine is pulled out for service. A temporary machine replacement will be provided if your machine is removed for service requirements.


Backing up our customers with technical support is an integral component to our business and the way we operate. We have a team of skilled technicians on stand by for your convenience. We offer full consultation and professional guidance by conducting site inspections and completing installations.

Whether installation or back up service and maintenance, our high skilled technicians will deliver the best result to meet your business operations requirements. Boncafé technicians have more than 10 years of coffee industry experience and are passionate and knowledgeable about coffee machine technology.


As professional technicians, we recommend that the maintenance of your coffee machine should be carried out every 3 months. Regular checking service could also be arranged by joining our maintenance program.

Coffee Machine Calibration is highly recommended on most new coffee machines. During this service, steam pressure, brew water pressure and temperature are set to optimal values using sophisticated test equipment. If purchasing a new machine, this one will be unpacked, tested, adjusted accordingly and repacked before being delivered.


Are you looking for spare parts for Coffee machines? 


Boncafé Middle East provides every possible part of Coffee machines and grinders.

We provide specific espresso machine components for equipment that is primarily sold in the UAE. In addition to main machine spares, we can supply coffee grinders and blenders spare parts to support both service technicians and baristas. Boncafé Middle east is rapidly becoming the top source in the UAE for professional espresso coffee machine parts.


Having trouble finding the right component? Contact our sales support desk by telephone on +97146087000 or send us a mail to service.dept@boncafeme.ae, and we will work out to source the required part.