Backing up our customers with technical support is an integral component to our business and the way we operate. We have a team of skilled technicians on stand by for your convenience. We offer full consultation and professional guidance by conducting site inspections and completing installations.
Whether installation or back up service and maintenance, our high skilled technicians will deliver the best result to meet your business operations requirements. Boncafé technicians have more than 10 years of coffee industry experience and are passionate and knowledgeable about coffee machine technology.
As professional technicians, we recommend that the maintenance of your coffee machine should be carried out every 3 months. Regular checking service could also be arranged by joining our maintenance program.
Coffee Machine Calibration is highly recommended on most new coffee machines. During this service, steam pressure, brew water pressure and temperature are set to optimal values using sophisticated test equipment. If purchasing a new machine, this one will be unpacked, tested, adjusted accordingly and repacked before being delivered.
Please fill up the Service Form and the technician will get in touch with you.