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Return Policy

RETURN POLICY


BONCAFE MIDDLE EAST LLC is delighted to offer our beloved customers a straightforward return and exchange policy. we receive your item, we will inspect it and notify you that we have received your returnes item. After this, you will shortly receive the status of your refund.


FOOD PRODUCTS ITEMS


BONCAFE MIDDLE EAST LLC must authorize all returns before sending the item back to us. 

Returns for food product items are only accepted upon receiving damaged or faulty goods. The returned items must be unused and show no signs of use, wear and tear or damage. We cannot accept used items. 

      - To create a return please contact the customer service team via email at shop.bme@boncafeme.ae

There are no returns or refunds on coffee that has been delivered which do not meet the criteria mentioned above. 



EQUIPMENTS AND NON-FOOD PRODUCTS



Return:

BONCAFE MIDDLE EAST LLC must authorize all returns before sending the item back to us. 

You have 3 calendar days to return an item from the date of invoice. To be eligible for a return, your item must be unused and in the same condition that you received it.

It must be in the original packaging with all product tickets and tags. A proof of purchase will be requested.


Refund:

Once we receive your item, we will inspect it and notify you that we have received your returned item. After this, you will shortly receive the status of your refund. 

In case your return is approved, we will initiate a refund to your credit card (or original method of payment), and you will receive the credit within a certain amount of days, depending on your card issuer's policies.

Please note that the delivery charges are not reimbursable; only order value will be refunded.


International:

All international sales are FINAL. No returns, exchanges or exceptions will be permitted.


Terms & Conditions:

All item descriptions and images are accurate to the best of our knowledge and ability and are in no way warranted as complete. BONCAFE MIDDLE EAST is not liable for any duties, taxes, customs charges, or other fees incurred with international shipping. It is the client’s responsibility to investigate and understand these associated charges as well as their own countries legalities prior to purchase.

If an item is refused delivery by the client on international orders for any reason, no refund will be provided, and additional charges will apply. 

If you have questions about the items purchased from us, please get in touch with us at shop.bme@boncafeme.ae.